PIONEERLY LLC
TERMS OF SERVICE
Effective Date: March 24, 2026
These Terms of Service (“Terms”) govern the subscription-based marketing, growth, and artificial intelligence services (collectively, the “Services”) provided by Pioneerly LLC, a Florida limited liability company (“Pioneerly,” “we,” “us,” or “our”) to the subscribing client (“Client,” “you,” or “your”). By subscribing to any Pioneerly service plan, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Services
1.1 Scope of Services
Pioneerly provides practice growth and AI-related services to law firms on a subscription basis. Specific service offerings, deliverables, and plan details are described on our website at pioneerly.com and in any applicable order form or plan confirmation provided at the time of subscription.
1.2 Nature of Engagement
Pioneerly’s service plans may reference approximate time equivalents (for example, the equivalent of a full-time employee’s monthly output) as a general guide to the scope of work included in a given plan. These references are provided for illustrative purposes only. Pioneerly does not sell, guarantee, or commit to a specific number of hours, and no time-based obligation is created by such references. Each subscription month, Pioneerly will develop and execute a plan and roadmap for the Client. Pioneerly will use commercially reasonable efforts to deliver on that plan within the subscription period.
1.3 No Legal Advice
Pioneerly is a practice growth firm, not a law firm. Nothing in our Services constitutes legal advice, and no attorney-client relationship is formed between Pioneerly and any Client. Clients are solely responsible for obtaining independent legal counsel for any legal matters.
1.4 Client Cooperation
The Client agrees to provide timely responses, feedback, approvals, and access to materials reasonably necessary for Pioneerly to perform the Services. Pioneerly is not responsible for any delays, diminished results, or inability to deliver caused by the Client’s failure to respond or cooperate in a timely manner.
2. Subscription, Billing, and Payment
2.1 Subscription Plans
Services are offered on a monthly subscription basis. The specific plan, pricing, and scope of services are confirmed at the time of subscription through our checkout process.
2.2 Billing Cycle
Billing occurs at the beginning of each subscription month. All fees are due and payable in advance for the upcoming subscription period.
2.3 Payment Methods
We accept payment by credit card and ACH transfer from U.S. bank accounts. By providing a payment method, you authorize Pioneerly to charge the applicable subscription fees on a recurring basis until the subscription is cancelled.
2.4 Failed Payments
If a payment fails, Pioneerly will notify you and provide a seven (7) day grace period to update your payment information and resolve the issue. If payment is not received within the grace period, Pioneerly reserves the right to suspend or terminate your access to the Services.
2.5 Price Changes
Pioneerly reserves the right to modify its pricing at any time. Any price changes will be communicated to you with at least thirty (30) days’ prior written notice. The new pricing will take effect at the start of the next subscription period following the notice period. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.
3. Cancellation and Termination
3.1 Cancellation by Client
You may cancel your subscription at any time. Upon cancellation, your current prepaid subscription period will continue through its scheduled end date, and Services will be provided through the remainder of that period. The subscription will expire at the beginning of the next subscription month. No refunds will be issued for any unused portion of a prepaid subscription period.
3.2 Termination by Pioneerly
Pioneerly may terminate this agreement at will by providing the Client with thirty (30) days’ written notice. Pioneerly may also terminate or suspend Services immediately in the event of: (a) non-payment that remains unresolved after the grace period described in Section 2.4; (b) a material breach of these Terms by the Client; or (c) conduct by the Client that Pioneerly reasonably determines to be abusive, threatening, or otherwise incompatible with a professional working relationship.
3.3 Effect of Termination
Upon termination or expiration of the subscription, Pioneerly will cease performing Services at the end of the applicable period. Pioneerly will use commercially reasonable efforts to conduct a proper handover of all work in progress, including delivering any completed or near-completed deliverables and providing access to relevant accounts, assets, or materials created on the Client’s behalf.
4. Intellectual Property
4.1 Ownership of Deliverables
All work product, materials, and deliverables created by Pioneerly specifically for the Client in the course of performing the Services (“Deliverables”) shall become the property of the Client upon full payment for the subscription period in which they were created. This includes, without limitation, website copy, advertising creatives, strategy documents, design assets, and any other materials produced specifically for the Client.
4.2 Pioneerly Tools and Methodologies
Notwithstanding Section 4.1, Pioneerly retains all rights in its pre-existing intellectual property, proprietary tools, frameworks, templates, methodologies, and general know-how, including any improvements thereto developed during the course of providing Services. Nothing in these Terms transfers ownership of Pioneerly’s proprietary tools or systems to the Client.
5. Confidentiality
5.1 Definition
“Confidential Information” means any non-public information disclosed by either party to the other in connection with the Services, whether disclosed orally, in writing, or by any other means, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, but is not limited to, business plans, financial information, client lists, marketing strategies, proprietary data, and technical information.
5.2 Obligations
Each party agrees to: (a) hold the other party’s Confidential Information in strict confidence; (b) not disclose such Confidential Information to any third party without the prior written consent of the disclosing party, except to employees, contractors, or agents who need to know and are bound by obligations of confidentiality at least as protective as those set forth herein; and (c) use the other party’s Confidential Information solely for the purposes of performing or receiving the Services under these Terms.
5.3 Exceptions
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information; or (d) is required to be disclosed by law or regulation, provided that the receiving party gives the disclosing party prompt written notice to the extent permitted by law.
5.4 Duration
The obligations of confidentiality shall survive the termination or expiration of these Terms for a period of two (2) years.
6. Data Use and Privacy
6.1 Limited Use of Client Data
In the course of providing Services, Pioneerly may have access to certain commercial, operational, or business information belonging to the Client. Pioneerly will not process, use, share, or exploit such information for any purpose other than providing the agreed-upon Services to the Client.
6.2 Third-Party AI Platforms
Pioneerly may use third-party artificial intelligence tools and platforms in delivering certain Services. Any Client data processed through such platforms is used solely for the purpose of delivering the Services. Pioneerly ensures that Client data processed through third-party AI tools is not used to train third-party AI models.
6.3 Compliance
Pioneerly will handle Client data in accordance with all applicable federal and state privacy laws and regulations.
7. Client Logo and Name Usage
The Client grants Pioneerly a non-exclusive, royalty-free right to display the Client’s name and logo on Pioneerly’s website and in marketing or promotional materials for the purpose of identifying the Client as a Pioneerly client. The Client may revoke this permission at any time by sending written notice to hello@pioneerly.com. Pioneerly will remove the Client’s name and logo from its materials within a commercially reasonable time following receipt of such notice.
8. Limitation of Liability
8.1 Cap on Liability
To the maximum extent permitted by applicable law, Pioneerly’s total aggregate liability arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the total fees paid by the Client to Pioneerly during the twelve (12) months immediately preceding the event giving rise to the claim.
8.2 Exclusion of Consequential Damages
In no event shall Pioneerly be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, regardless of whether such damages were foreseeable or whether Pioneerly was advised of the possibility of such damages.
8.3 No Guarantee of Results
Pioneerly will perform the Services with professional care and in accordance with applicable industry standards. However, Pioneerly does not guarantee any specific outcomes, results, rankings, revenue increases, case volume, or other performance metrics. Marketing and growth services are inherently subject to external factors beyond Pioneerly’s control.
9. Indemnification
The Client agrees to indemnify, defend, and hold harmless Pioneerly and its members, managers, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the Client’s breach of these Terms; (b) the Client’s use of the Deliverables; (c) any content or materials provided by the Client to Pioneerly for use in the Services; or (d) any violation of applicable law by the Client.
10. Representations and Warranties
10.1 By the Client
The Client represents and warrants that: (a) it has the legal authority to enter into these Terms; (b) all information and materials provided to Pioneerly are accurate and do not infringe upon any third-party rights; and (c) it will comply with all applicable laws and regulations in connection with its use of the Services and Deliverables.
10.2 By Pioneerly
Pioneerly represents and warrants that: (a) it has the legal authority to enter into these Terms and provide the Services; (b) the Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards; and (c) to the best of its knowledge, the Deliverables will not infringe upon any third-party intellectual property rights.
10.3 Disclaimer
Except as expressly set forth in these Terms, the Services are provided “as is” and “as available.” Pioneerly disclaims all other warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Dispute Resolution
11.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation. The aggrieved party shall provide written notice of the dispute, and the parties shall have thirty (30) days from the date of such notice to reach a resolution.
11.2 Binding Arbitration
If the parties are unable to resolve a dispute through informal negotiation, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Miami-Dade County, Florida. The arbitrator’s decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.
11.3 Litigation
For any claims not subject to arbitration or for enforcement of an arbitration award, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida.
11.4 Waiver of Class Action
The Client agrees that any dispute resolution proceedings will be conducted on an individual basis only and not as part of a class, consolidated, or representative action.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.
13. Notices
All notices required or permitted under these Terms shall be in writing and shall be deemed given when delivered personally, sent by certified mail (return receipt requested), or sent by email with confirmation of receipt. Notices to Pioneerly shall be sent to:
Pioneerly LLC
848 Brickell Avenue
PH5-J44
Miami, FL 33131
Email: hello@pioneerly.com
Notices to the Client shall be sent to the email address provided at the time of subscription or to any updated email address the Client provides in writing.
14. General Provisions
14.1 Entire Agreement
These Terms, together with any applicable order form or plan confirmation, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.
14.2 Amendments
Pioneerly reserves the right to update or modify these Terms at any time. Material changes will be communicated to the Client with at least thirty (30) days’ prior written notice. Continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms. If the Client does not agree to the changes, the Client may cancel the subscription before the changes take effect.
14.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
14.4 Waiver
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
14.5 Assignment
The Client may not assign or transfer these Terms or any rights hereunder without the prior written consent of Pioneerly. Pioneerly may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets.
14.6 Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government actions, labor disputes, internet or telecommunications failures, or third-party service provider outages.
14.7 Independent Contractor
Pioneerly is an independent contractor and nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between Pioneerly and the Client.
14.8 Survival
The following sections shall survive termination or expiration of these Terms: Sections 4 (Intellectual Property), 5 (Confidentiality), 6 (Data Use and Privacy), 8 (Limitation of Liability), 9 (Indemnification), 11 (Dispute Resolution), and 12 (Governing Law).
15. Contact Information
If you have any questions about these Terms, please contact us at hello@pioneerly.com.
By subscribing to a Pioneerly service plan, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.